PRIVACY POLICY

LOLUMA’S SUBURBS recognizes the importance of protecting the privacy of your personal data. Most of our processing of your personal data is necessary for us to perform our contractual obligations to you, and other kinds of processing relies on LOLUMA’S SUBURBSs legitimate interest for processing as set out below. The Integrity Policy applies when LOLUMA’S SUBURBS provides services and products related to purchase, service matters and other contacts with LOLUMA’S SUBURBS. Please note that we never store any credit card information online.

Who is responsible for the processing of your personal data?
J Nordwall Design AB, org nb: 556811-8938 is the controller of your personal data. LOLUMA’S SUBURBS and selected suppliers may process your personal data on LOLUMA’S SUBURBS behalf and in accordance with LOLUMA’S SUBURBSs instructions as stated below, and are thereby processors of your personal data. LOLUMA’S SUBURBS intends to process all personal data in a legal, open and fair manner in accordance with applicable law (General Data Protection Regulation).

Categories of data processed, purpose and legal basis for processing:

General
Below is a summary of the categories of data that we process, the purposes of processing the data and on what legal basis we are processing your data. LOLUMA’S SUBURBS collects and processes personal data when you make a purchase on LOLUMA’S SUBURBSs website, use LOLUMA’S SUBURBS’s support, visit LOLUMA’S SUBURBS’s website or otherwise contact LOLUMA’S SUBURBS. The collection and processing of personal data is mainly for the conclusion of purchase agreements and the providing of services and offers. Our collection of data also occurs to enhance the overall customer experience by improving customer service, size advice and more efficient handling of matters and complaints.

Customers
Contact details: If you make a purchase online we will collect your name, address, email address, telephone number, country of residence.

We will use your contact information to process your purchase/orders and any returns, exchanges and complaints you may have relating to your purchase; and to communicate with you regarding your purchase and to answer and administer any questions or comments you may have regarding our products or services.

If you have subscribed to our newsletters, we will also use your contact details to send out such newsletter, based on your consent. We may also process your contact details that you have shared with us when you have purchased a product, to keep you informed, via email or other messenger services, of our special events or promotions. This processing is based our legitimate interest of being able to market our products to our existing customers.

Credit card details: If you make a purchase online and chose to pay by credit card, you will provide your credit card information on our website to finalize your purchase. Your credit card details will not be saved by us and are encrypted using an SSL certificate. The processing of your credit card details is necessary for us to be able to fulfill our contractual obligations to you. We work with STRIPE for all purchases online.

Previous purchases and returns: we will store information regarding your purchases and returns online. Such information encompasses product, size, price and date of purchase.

Anonymized data: We may also use anonymized data for our internal marketing and demographic studies to analyze, profile and monitor customer patterns in order for us to be able to improve our products and services.

Consent and withdrawal
By accepting this privacy policy, you have confirmed that you have read and understood the content of this privacy policy, and that you, as applicable, consent to LOLUMA’S SUBURBSs processing of your personal data in accordance with the provisions herein. Should you wish to object to, or withdraw your consent, to any of our processing, please contact us at info@lolumas.com

Please note however that your withdrawal will not affect our right to process your data when such processing is necessary to perform our contractual obligations to you, and/or to the extent we are required to process your data by law or to defend ourselves in a dispute, to prevent fraud or abuse, or to enforce our Terms and Conditions. If you withdraw your consent to any consent-based processing, we will cease all such processing.

Does LOLUMA’S SUBURBS share your information with others?
LOLUMA’S SUBURBS does not sell or rent our customer’s personal data to any other entity. LOLUMA’S SUBURBS may share our customers’ data with selected suppliers who perform functions on our behalf such as fulfilling orders and delivery of orders, processing payments, carrying out promotional services or data management, to maintain our website, to distribute emails, to send out our newsletter, to provide client communications and to manage our customer database. As necessary, the personal data you provide to us may be processed by these third parties, solely on LOLUMA’S SUBURBSs behalf and in accordance with LOLUMA’S SUBURBS’s instructions as data processors. We do not authorize any of our suppliers to make any other use of your personal data.

If LOLUMA’S SUBURBS is acquired by another entity or is merged or consolidated, information about LOLUMA’S SUBURBSs customers may be made available to the new entity. However, LOLUMA’S SUBURBS will ensure that the new entity will agree to protect the confidentiality of your personal information consistent with this privacy policy.

Transfer outside of the EU/EES
We may share your data with our selected suppliers, who may process your data in countries both inside and outside of the EU/EES when performing functions on our behalf.

Your data subject rights
If you want to exercise your rights, please send us an email at info@lolumas.com Please note however that if you want to lodge a complaint with the supervisory authority, you need to contact the authority directly. Notwithstanding anything to the contrary herein, LOLUMA’S SUBURBS reserves the right to keep and process your personal data in accordance with this policy to the extent necessary to perform our contractual obligations to you, and to the extent we are required to process your data by law or in order to defend ourselves in a dispute, to prevent fraud or abuse, or to enforce our Terms and Conditions.

Right of rectification
You have the right to request rectification of inaccurate personal data concerning yourself, and to complete incomplete data.

Right of erasure
Under certain circumstances you are entitled to request that we erase your personal data or restrict our processing of your data, for example when it is no longer necessary for us to process your data taking into consideration the purposes for which they were collected.

How do I unsubscribe from LOLUMA’S SUBURBSs newsletters and emails?
If you do no longer wish to receive our newsletters or other emails, you can unsubscribe as indicated in the particular communication, i.e. by using the unsubscribe link which is included on all newsletters and other emails. You may also contact us at info@lolumas.com

How long do we keep your data?
We will retain your personal information for as long as necessary in relation to the purposes for which they were collected or otherwise processed.
Unless you actively chose to sign up for our newsletter at a time of purchase online – we will not use your email-address for any other purpose than to reach you in relation to your recent purchase (receipt, order confirmation, shipping status etc). If you have signed up for our newsletter we will save your data for as long as needed to provide you with this service. We will also retain your personal information as necessary to comply with applicable legal obligations, to resolve disputes, and to enforce our agreements. Statutory obligations to retain data further remain unaffected.

Is it mandatory to provide personal data?
When you purchase our products online, the provision of certain mandatory data is necessary for LOLUMA’S SUBURBS to be able to fulfill our contractual obligation to you, for example processing your order.

Use of cookies

LOLUMA’S SUBURBS uses cookies. By using this site you consent to our use of cookies and the collection and use of information that we get from your use of the website.

Cookies are small text files stored on your computer and used to track what you do on the site. The information collected is primarily aimed at developing the website and its performance. Please note that the cookie can not identify you personally, only the browser that is installed on your computer, tablet or mobile that you use for the visit. There are two types of cookies; permanent cookies and session cookies.

Permanent cookies

A persistent cookie remains on your computer for a specified period of time. On LOLUMA’S SUBURBS these are used to improve the website by receiving statistics how visitors use the site, such as which articles are read most and how users move in navigation. The statistics can also be about you, your interests or your Internet device (computer, tablet or mobile), and is mainly used for the site to function as you expect.

Session cookie

A session cookie is temporarily stored in the computer’s memory while the visitor is browsing the website. Session cookies disappear when you close your browser. This website uses session cookies to handle the information you provide when you use Loluma’s Suburbs services.

Opt out of cookies

If you do not accept the use of cookies, you can disable cookies in your browser security settings. Here is some information about how to manage cookies for different browsers. You can also set your browser so that you get a question every time a website tries to place a cookie on your computer. The browser can also delete previously stored cookies, see your browser’s help pages for more information.

PTS is the supervisory authority in this area, please read more about cookies on their website.

Analysis tools for web statistics

LOLUMA’S SUBURBS uses Google Analytics as a tool to get a picture of how visitors use the site. The analysis tool uses cookies and the information generated by these through your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. This information is used in order to collect information about visitors, such as demographic data, and evaluate visitor statistics, for example, to improve the content, navigation and structure. Google may also transfer this information to third parties where required by law or where such third parties process the information on Google’s behalf. Google will not associate IP addresses with other data held by Google.

If you do not want your visit to LOLUMA’S SUBURBS to appear in the statistics in Google Analytics there is a supplement that you can install in your browser. The supplement gets you on the Google website. You can also refuse the use of cookies (see above) by selecting the appropriate settings in your browser.

Contact information
info@lolumas.com

About this site

This website is produced by GoldLife AB and uses modern technologies and solutions, such as WordPress publishing platform, and responsive design to customize the look of the different platforms and screen resolutions.

 

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